Help: US app

No. Citizenwise is an independent study app. It is not affiliated with, endorsed by or connected to USCIS (the US immigration office) or any government. The questions come from public US government study materials. Every question links to its official source, so you can check the answer yourself.

No. This is English and civics practice, not legal advice, and not a substitute for the advice of an attorney. If you have a question about your own case, talk to an immigration attorney or a DOJ-accredited representative. The USCIS page "Find Legal Services" helps you find one: uscis.gov/scams-fraud-and-misconduct/avoid-scams/legal-services

Citizenwise helps you practice the civics test the way the officer asks it. We cannot promise any result. Your Ready score is only a guide. It can't tell you if you will pass. Content may change, so always check the official source before your test.

The 2025 civics test (128 questions) or the 2008 civics test (100 questions). It depends on the date you filed your citizenship application. Enter that date, and the app picks the right test. The app asks at the first start ("When did you send your N-400?"), and you can change it in Settings.

Free, with no ads and no account:

• every civics question, what counts as correct, and its official source
• unlimited practice tests
• Review and Bookmarks
• 1 spoken practice interview a week (a new one every Monday)
• the "Why" and Listen for the first topic (the "Why" is for the 2025 test)
• the backup of your progress.

Full access is a one-time purchase. There is no subscription, and nothing renews. It adds:

• unlimited practice interviews (you speak)
• the "Why" and Listen for every topic
• translations for every topic (the first topic is free).

In the US it costs USD 9.99 on Google Play and on iPhone. The app shows the price before you buy. Everything else in the app stays free.

No. There is no account and no login. Your progress stays on your phone. If your phone's backup is on, a copy goes to your own iCloud or Google backup. We never see it.

Usually it comes back by itself a few seconds after you open the app, if you are online. If it does not:

1. Sign in to the same Google account or Apple ID you used to buy.
2. Open Settings in Citizenwise. At the top, tap "See what's included".
3. Under "Already paid on another phone?", tap "Restore purchases". You do not need to pay again.

• Android: if Google backup is on, install the app again with the same Google account, and your progress comes back. The newest progress (about the last day) may be missing.
• iPhone and iPad: if you are signed in to iCloud, your progress comes back after a reinstall. It is also shared with your iPad.
• Any phone: go to Settings, then "Backup & sync", then "Transfer to another phone". Tap "Send my progress". On the other phone, tap "Open a progress file". This works between iPhone and Android. Purchases do not move in the file; use "Restore purchases" for that.

Using two phones? Your Full access moves with your Google Play or Apple account: tap "Restore purchases". Your progress does not move by itself between two Android phones, or between Android and iPhone. To move it, tap "Send my progress" in Settings, then tap "Open a progress file" on the other phone.

Yes. Practice and practice tests work offline after you install the app. Source links, purchases, "Restore purchases" and the first download of a translation language need internet. The free practice interview needs internet for a moment to start; offline, the app says so before it begins.

With Full access, you can see each practice question in your own language. Choose the language in Settings, under "Translate into". A computer on your phone makes the translation. It may have mistakes, and no person has checked it. The real test is in English, so learn the English answer. Translations are not available in practice tests. In the first topic, translations are free. On Android, translations are powered by Google Translate.

• Android: the first time, the phone downloads your language (about 30 MB). It uses Wi-Fi only unless you turn on "Download translations with mobile data (not only Wi-Fi)" in Settings. Connect to Wi-Fi and tap "Try again".
• iPhone: tap "Try again". When your iPhone asks, download the language.
• If your language is not available on your phone, press and hold the text, then choose Translate.

Go to Settings and tap "Your state" (or "State: … (change)" if you chose one). Type your ZIP code. The app finds your state and your Representative. It works offline, and the ZIP code stays private on your phone. If your ZIP code is in more than one district, pick yours, or check your address on house.gov.

Some answers change after elections, for example your senators, your Representative or the governor. We check them with the official sources and update them after elections, without a new app version. Under these answers the app shows "Checked with official sources on" and the date. After an election, a short note tells you which name to give until the winner starts the job. If a name looks old, check the source link in the app and tell us. At your interview, give the name of the person in the job on that day.

Thank you for telling us. Under the question, tap "Something not right? Tell us." Your email app opens with the question number already in it. Add what you think is wrong, then send. We check every report against the official source.

Yes. The app follows the text size of your phone. On Android: Settings, then Display, then "Font size". On iPhone: Settings, then Display & Brightness, then "Text Size", or Accessibility, then "Larger Text". The app works with VoiceOver (iPhone) and TalkBack (Android). In practice interviews you can always type instead of speaking. You can change the reading voice in Settings, under "Voice".

No. In practice interviews your phone turns your voice into text. Nothing is recorded or saved. You can always type instead.

Apple and Google take the payment, so they decide refunds.

• Google Play: follow Google's steps at support.google.com/googleplay/answer/2479637. If that does not work, email us with your order number (it starts with GPA.).
• App Store: go to reportaproblem.apple.com, sign in, and choose "Request a refund".

We do not have an account for you. Your progress is on your phone and, if backup is on, in your own iCloud or Google backup.

• Delete the app to delete the copy on your phone.
• To delete the backup too, see "When you uninstall the app" in our privacy policy: citizenwise.app/privacy.html
• For purchase records, email us with the date of purchase and the store. We delete our purchase record. Your purchase stays with Apple or Google.

For the guide, go to Settings and tap "Help & guide". To write to us, go to Settings and tap "Send feedback". Or email support@citizenwise.app. We usually reply within 2 business days.

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Citizenwise is an independent study app. It is not affiliated with, endorsed by or connected to USCIS, BAMF or any government. It is not legal advice and not a substitute for the advice of an attorney.